Hints for Communicating

Words, Images, Procedures, and Experiences that Harm

Harmful words and images

—  Demented

—  hostile

—  Dysfunctional

—  walking carcass

—  Incoherent

—  uncooperative

—  Empty

—  difficult

—  Vegetative

—  non-compliant

—  Babbling

—  Dependent

—  Confused

—  Shells

—  nonhuman

Procedures and Experiences that Harm

—  Unnecessary and inappropriate assessments

—  Being dismissed

—  Being yelled at or scolded

—  Using deception

—  Not acknowledging remaining abilities

—  Being treated like a child

—  Being labelled

—  Being excluded

—  Focusing on the disease

—  Being ignored

—  Being made fun of, teasing or humiliating

—  Being overprotected

—  Being invalidated

—  Being treated as an object

—  Having things done to them without explanation

—  Being silenced

—  When people don’t listen

Suggested Communication Strategies


Give an example of how you might use this strategy:
1)      Remember the basics of good communication
2)      Understand the person wants to  communicate with you
3)      Make a good first impression
4)      Create an environment that facilitates good communication
5)      Treat the person as an adult
6)      Respond to emotional needs
7)      Remember the importance of nonverbal communication- yours and theirs
8)      Remember that their behaviours communicate a message
9)      Do not take the person too literally
10)   Use repetition to facilitate better communication
11)   Do not argue or confront
12)   Speak using positive language
13)   Employ humour in communication
14)   Be in control of the conversation
15)   Don’t take comments personally

From: The Best Friends Approach to Alzheimer Care bestfriendsapproach.com

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One thought on “Hints for Communicating

  1. I think making a good first impression with your residents is a really good thing to do just because they are able to sense if you are there to care for them with love and compassion or if you are there to treat them like if they are tasks that you need to get done by a certain time. I find that being able to have a conversation about any little thing with your resident while doing their care makes everything go much smoother and faster.


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