Words, Images, Procedures, and Experiences that Harm
| Harmful words and images
Demented hostile Dysfunctional walking carcass Incoherent uncooperative Empty difficult Vegetative non-compliant Babbling Dependent Confused Shells nonhuman |
Procedures and Experiences that Harm
Unnecessary and inappropriate assessments Being dismissed Being yelled at or scolded Using deception Not acknowledging remaining abilities Being treated like a child Being labelled Being excluded Focusing on the disease Being ignored Being made fun of, teasing or humiliating Being overprotected Being invalidated Being treated as an object Having things done to them without explanation Being silenced When people don’t listen |
| Suggested Communication Strategies
|
Give an example of how you might use this strategy: |
| 1) Remember the basics of good communication | |
| 2) Understand the person wants to communicate with you | |
| 3) Make a good first impression | |
| 4) Create an environment that facilitates good communication | |
| 5) Treat the person as an adult | |
| 6) Respond to emotional needs | |
| 7) Remember the importance of nonverbal communication- yours and theirs | |
| 8) Remember that their behaviours communicate a message | |
| 9) Do not take the person too literally | |
| 10) Use repetition to facilitate better communication | |
| 11) Do not argue or confront | |
| 12) Speak using positive language | |
| 13) Employ humour in communication | |
| 14) Be in control of the conversation | |
| 15) Don’t take comments personally |
From: The Best Friends Approach to Alzheimer Care bestfriendsapproach.com
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I think making a good first impression with your residents is a really good thing to do just because they are able to sense if you are there to care for them with love and compassion or if you are there to treat them like if they are tasks that you need to get done by a certain time. I find that being able to have a conversation about any little thing with your resident while doing their care makes everything go much smoother and faster.
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